Refund and Returns Policy

Exchange/ Return Policy

Our refund and returns policy lasts 3 days. If 3 days have passed since you received your package, we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchange can be made in the following conditions

  • If damaged product has been shipped to you.
  • If wrong color/ Item has been shipped to you.
  • If you wish to change the item as per your liking, shipping/ delivery charge is to be paid by you.


Refund is eligible when Wrong/ Damaged item be shipped to you and we do not have the ordered product in stock. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/ exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded/ exchanged. Sale items cannot be refunded/exchanged.

Shipping returns

To return your product, you should send the package to pepsicola townplanning, near suncity appartment, kathmandu.

Here is our Contact number : 9748854393/ 9860185921

Need help?

Contact us at or our instagram handle (Tachis_bag) for questions related to refunds and returns.

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